FAQs

Size & Fit

Q. What size am I?

Please see our size guides on each product page to find out what size you are. If you are still unsure, feel free to shoot us an email at support@tailoredathlete.com.

Q. What if I am between two sizes?

If you find you are between sizes on our size guide, for Shirts, T-Shirt's and Polo's please go by your closest chest measurement first and then by your waist measurement.

As for our any of our bottoms or shorts, please go by the larger size to provide a more comfortable muscle fit around your waist, thighs and glutes. 

If you are still unsure, please do not hesitate to contact our Customer Support Team at support@tailoredathlete.com.

Q. Do your shirts fit like normal shirts?

TAILORED ATHLETE has gathered measurements from thousands of athletes, only to find "normal" shirts no longer cater for the modern man. We have redefined how a shirt should fit your physique, therefore perfecting a 'True Muscle Fit' that not only works in sync with your body but looks great too.

'True Muscle Fit' complements your muscular structure rather than skeletal, which has historically led to boxy, unflattering designs. By providing more room around the chest and shoulders whilst sharply tapering down at the waist, we guarantee ours to be the best fitting shirts you have ever tried. 

 We highly recommend using our size chart, however if you would prefer a personalised recommendation, please email a member of our team.

Shipping & Returns

Q. Where is my order?

To check on the status of your order please use our order tracking page here. If you have any questions regarding your order or need to contact us with questions, please send an email to support@tailoredathlete.com.

Q. What is your shipping policy?

We offer FREE tracked delivery on orders over $150.00.

Q. What is your return and exchange policy?

[Extended Returns] If your order is placed between November 15th and December 24th, you'll have until January 31st, 2024 to return your items.

All orders placed outside of these dates have 35 days from the moment the order is received to return your order.

Q. How do I make a return or exchange?

Please contact our Customer Support Team at support@tailoredathlete.com stating if you would like a refund or exchange. Please include your full name and order number in the email. If you would like an exchange, include the changes you would like made to your order.

Q. When will I get my refund?

We will refund your order to the original payment method once it has been processed at our warehouse. 

Please be aware this can take up to 48 hours after your order has arrived. You will be notified once a refund has been processed. We are unable to refund purchases to an alternative payment method other than the one originally used to purchase the items.

Q. Why does a refund take so long?

Your return can take up to 5-7 business days to arrive at our warehouse, 48 hours to be processed, and 5-10 business days before this reflects in your bank account or credit card statement.

Q. What happens if my items received are damaged or defective?

In the extremely unlikely event you have received a faulty item, please contact our Customer Support Team at support@tailoredathlete.com within 30 days of the item(s) arriving. Please include the following information:  

• Your order number
• Which item is damaged
• A description of the problem
• Photographic evidence

Please do not return any damaged goods unless advised by a member of our Support Team, it may result in a slower resolution time.

 

Offers & Sales

Q. Can I use two discounts at once?

You are only able to use one discount code at a time.

Q. Can I use discount codes on sale items?

Discount codes exclude sale items.