Shipping policy

Track your order

To check on the status of your order please use our order tracking page here. If you have any questions regarding your order or need to contact us with questions, please send an email to support@tailoredathlete.com.

Shipping information

• We offer FREE tracked delivery for all orders $150.00 & above.
• Orders received on weekdays before 14:00 BST will be shipped out the same day. Orders placed after this time will be sent the next day. Orders placed on the weekend will be shipped out Monday.
• The estimated shipping time begins from the day your order is despatched.
• Please note that we are unable to make any changes or cancellations once the order has been placed. Once the order has arrived, please contact our Customer Support Team at support@tailoredathlete.com if you have any questions.

Shipping methods

1. Next working day tracked delivery
2. Standard tracked delivery (2-5 working days)
3. FREE tracked delivery | Orders $150 & above (2-5 working days)

Out of stock

In the unlikely event a product from your order is out of stock, we will work with you to replace this with a product of the same value. If no alternative can be found we can issue a refund for this product and ship out your remaining order.

Pre-Orders

We are unable to process any orders until all products within the order are available in stock.

If your order contains both an in stock product and pre-ordered product, they will be shipped at the same time when the pre-ordered product arrives.

Fees

Unfortunately, we are not responsible for any import or custom fees associated with your order, please check with your country’s regulations to see if there will be any additional costs. This includes any import fees for orders sent with FREE Express shipping.

If your order incurs duties and taxes and you refuse to pay, the charges will be deducted from any refunds made.

Late or lost orders

When placing your order, please make sure that you specify the correct delivery address as TAILORED ATHLETE takes no responsibility for missing parcels that have been sent to the wrong address or have been requested to be left with a neighbour or outbuilding. 

Any order discrepancies relating to missing and/or lost items must be reported to us in writing via email at support@tailoredathlete.com within 30 working days from the dispatch date.

If your order is returned to the warehouse due to the address being incorrect, we will ask you to pay the shipping cost required to resend it.

If you refuse to pay the shipping cost, we will deduct it from any refunds made.

Items not received but tracking shows they have been delivered

This may happen when items are sent to a place of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it. In these cases, you can submit a missing mail search request through the USPS website.

Please note: we do not refund or replace tracked items that show as being delivered. For this reason, we always recommend that you get items delivered to a secure address.

Why was my order cancelled?

If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as potentially fraudulent. If you are sure that is not the case, please confirm the billing address matches the payment method you are using, and checkout again. Alternatively, please order again with a Paypal account. If you do not have Paypal, you can easily sign up at www.Paypal.com.