Shipping information

  • We offer FREE tracked delivery for all orders $95.00 & above.
  • All orders are shipped directly from our US warehouse within 24-48 hours of the order being placed.
  • Orders received on weekdays before 15:00 will be shipped out the same day. Orders placed after this time will be sent the next day. Orders placed on the weekend will be shipped out Monday.
  • The estimated shipping time begins from the day your order is despatched.
  • Please note that we are unable to make any changes or cancellations once the order has been placed. Once the order has arrived, please contact us on support@tailoredathlete.com if you have any questions.

Shipping methods

  1. Standard tracked delivery (1-3 working days)
  2. Next working day tracked delivery
  3. FREE tracked delivery | Orders $95 & above (1-3 working days)

    Pre-Orders

    All pre-ordered items will be shipped on or before the shipping date started below the 'Pre-order' button on the product page.

    If your order contains an in stock product and pre-ordered product, they will be shipped at the same time when the pre-ordered product arrives.

    Fees

    We are not responsible for any import or custom fees associated with your order, please check with your country’s regulations to see if there will be any additional costs. This includes any import fees for orders sent with Free Express shipping.

    Late or lost orders

    When placing your order please make sure that you specify the correct delivery address as Tailored Athlete take no responsibility for missing parcels that have been sent to the wrong address or if requested to leave with a neighbour or an outbuilding.

    Any order discrepancies relating to missing and/or lost items must be reported to us in writing via email at support@tailoredathlete.com. We cannot refund or replace lost items until 15 working days after the date of despatch - this is when USPS classes items as being lost.

    Items not received but tracking shows they have been delivered

    This may happen when items are sent to places of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it.

    Please note we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to a secure address.

    Why was my order cancelled?

    If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent. If you are sure that that is not the case, please ensure the billing address matches the payment method you are using, and checkout again. Alternatively, please order again with a Paypal account. If you do not have Paypal, you can easily sign up at www.Paypal.com.

    Countries we don’t ship to

    Unfortunately we cannot ship to all countries. We are unable to ship to:

    • Russia
    • Morocco